Customer Testimonials
It ruins my day. I dread getting my car serviced due to a lack of customer service and basic courtesy.
they take good care of the customers & appreciate our loyalty to you! Thank you!! R Rinaldi
They keep me informed on what my vehicle needs for upkeep and their service is great.
Great service and the best advisor John is so friendly and treated me with respect and courtesy
Shady business Accused me of driving on a completely flat tire that I woke up to. Then lied and said the nail was in side wall. It wasn't
Lokey is number one in my books. They always take care of their customers and offer the best service !
The beautiful lady, with the long brown hair in the service department was efficient and professional. John was rude.
Claire was very helpfull, knowledgeable, and friendly. She made the whole experience enjoyable. I would not hesitate to come back for my next car here.
This dealership was great\! I told Michael what we wanted our payments to be and the type of car my daughter was looking for, and he worked really hard to make it happen\. He went above and beyond to get her exactly what she wanted while keeping our budget in mind\. We truly appreciate his hard work and dedication\. I will definitely be referring others to him\. Thank you again, Michael, for making this such a great experience!
Everything went as planned, on time and the people I worked with through the process were friendly and professional.
I have been a customer with lokey Nissan for over 20 years I think that says it all
I just did . Read my message Walked in to buy a car gor 17,000. Put down 5,000 cash, walked out owing 22,000
Great service dept. Chuck is the reason I keep coming back to Nissan For my vehicles
Very professional very informative and fast service Excellent service! The oil change advisor was very professional, knowledgeable, and informative throughout the entire process. The service was quick and efficient, and everything was explained clearly. I truly appreciate the outstanding customer service and overall experience!
It was a good experience the team and the staff at Brandon Ford were excellent the manager was excellent as well
I’ve been a Lokey customer for over a decade. Christopher Boan, who was so helpful and upfront - wanted to ensure I got into the best option in my price range.
I had such a great experience purchasing my new car from Lokey Nissan! The entire process was as smooth and stress-free as it could possibly be. Ryan and Lani were absolutely wonderful to work with. They were both friendly, helpful, knowledgeable, and made sure everything went seamlessly from start to finish. I truly appreciate how easy they made the entire experience. Buying a car can sometimes feel overwhelming, but they made it enjoyable and effortless. I couldn’t be happier with my experience and would absolutely recommend Lokey Nissan, Ryan, and Lani to anyone looking for a new vehicle!
I was seen right on my appointment time. Friendly workers. Comfortable lounge area to wait.
Great job, Jordan. Ready for my new car. Thank you again. See you when I buy my next car as always.
I bought my 350z at Lokey Nissan, and I always came back to Lokey's whenever my car needed anything like oil changes, new tires, and a new convertible top. Everyone is always nice, and the prices are reasonable. I tried another dealership because I moved far away, and I prefer Lokey Nissan!
I believe the work was done correctly but when I drove off of the lot all of my hubcaps fell off.
⭐ 1 Star – Stay Far Away from Lokey Nissan!
Lokey Nissan is an absolute joke when it comes to selling exotic cars. They need to stick to selling Nissans and leave the exotic car market to dealerships that actually know what they’re doing.
I purchased a Lamborghini Huracán from them, and from the beginning, there were several issues with the vehicle, including a nonfunctioning display screen. These issues were discussed before the purchase, and the dealership signed a “We Owe” agreement promising to take care of the repairs.
Fast-forward, and now they’re backpedaling on their commitments and trying to ... Read More DealerRater - Oct 31, 2026
They are very friendly but not very fast.I shouldn't have to wait an hour and a half for a scheduled oil change.
Always accommodating Always accommodating very easy to work with and they do a great job
Always treated well. Explaining if certain work needs done. Having beverages available plus comfortable area to wait in.
Still waiting to hear back from the service Department. They change supervisors and my case is still in the air. I have call and left voice messages and nothing.
They always take care of me. They're always friendly. They don't try to sell something about me.
Excellent as always but the representative that handles service calls didn't order the tires I needed. Had to wait a second date for the tire replacement.
Feel very comfortable with his knowledge and behavior Done Will continue using Lokey for my Pathfinder services.
Very rude, lied, tried to hide damage that was done to the vehicle Very rude, lied, tried to hide damage that was done to the vehicle hard to get ahold of
Dealership was very clean and staff was friendly, Micheal Knight was our salesman and he went above and beyond for us to close the deal on the Chevy Colorado we purchased
Did not get updates on my car and to continue to call them I did not get updates in reference to my car. I had to continuously call them and ask questions pertaining to my car.
Misdiagnosed which tire rim I needed. Mistold price. Changed price and wasn't sure when they could arrive. When he finally told me it would be a few weeks. I waited, and called after a month- he did not respond to my calls. When I went in after 2 months and asked to talk to a manager. They sent me back to him. And he was sorry that he was busy when I called. It was going to be another 2 months, but he would honor his price. After 2 months plus. I went in and finally got a manager to talk to ... Read More DealerRater - Oct 26, 2026
Car was sold with damages not disclosed. Water leaks into floor board. Was not told about it
Very smooth, she took great care of me, explained everything and was very conscientious to make sure my points were applied to my total
I came in for a tire rotation. He took all my information at the desk got everything done and got the car washed and vacuumed. I had an OK time waiting in the waiting room.
There is no one better than Lokey. Great customer service, great work and always helpful.
I recently visited Lokey Nissan because of ongoing concerns with my vehicle, and I left extremely disappointed with the way I was treated. From the beginning, Chuck brought up the fact that I had recently taken my vehicle to my local Nissan dealership in Brooksville. He then informed me that I would have to pay for an inspection, which I had absolutely no problem with. I was there because I genuinely wanted answers about the issues I have been experiencing with my vehicle. After the inspection, Chuck informed me that they couldn’t find anything wrong. He then made a ... Read More DealerRater - Oct 22, 2026
Really great service. Would recommend Really great service. Would recommend to anyone Love this dealership
Always a pleasant visit when I come, from the moment I get out my car til the time I get back in the service is great. The whole team brings great energy and are experts at what they do here. I have a nissan location near home and rather take the hour drive to this location, thats how great the service is!
Service attendant was very helpful and did not push unnecessary services. Also had a good exchange with sales.
The lowest dishonest place I’ve ever been to, this is a warning stay away
Very pleasant, John Bell was very nice and was easy to talk and explain everything very nicely
My wife woke up car battery was dead. I called John Albano he got me right in to swap out my wifes car battery. John treats me like family everytime.
I took my NV200 in for work and got it back with a bent rim. The work they did was good except that they damaged the vehicle and I had to spend an additional $700 for a new rim and tire.
It was great as always. No thank you. I do all of my business at Lokey. We never go anywhere else. Always have a great experience.
Personnel always helpful and polite Appreciate the fact that I always get a good car wash every time I have service
Seamless and easy I don't want to write any more I have you the numbers that should be enough.
Great customer service Painless although buying a car takes a long time Would buy again
My oil change was done in extraordinary time. I dropped my car off and it was done in 45 minutes
Friendly Comfortable waiting area Quick service Nice assortment of snacks /drinks available Clean/comfortable waiting area
We walked in looking for a few cars from the website and found one that was just right for us. Christian from South Africa was amazing. He got us to our out the door price!!
I'm having problems with my truck which I bought in May and the dealership has not resolved or responded back
It went well, took my car on time and finished it when told it would be done.
Extreme helper, they went out of their way They were extremely helpful. They worked with me and my very happy customer. I will forever come back and do business with Lokey Nissan.
My son's car needed multiple repairs near the end of his extended warranty and we found out that another dealership had messed up the paperwork on his extended warranty and were saying it was not valid. Chuck went above and beyond to get the issue corrected with the warranty company, making several phone calls to get as many of the repairs covered as possible and worked the case on my behalf so I didn't have to spend extra time dealing with it. He was fantastic and had great customer service. He's definitely an asset to Lokey and ... Read More DealerRater - Oct 7, 2026
Very accommodating Friendly, accommodating, kept me informed, my car was very clean upon return, repairs was well done
Car I chose 1st when I went to test drive a.c. was not working. Mike them pulls up with different car and trys selling that to me. I did like it but he said I could test drive but around the building. Did not offer to let me test drive off the property. We were there all day. At end of day we finished up, cost me 12000.. realized it was making a noise but I live in Ruskin and dealer was already closed. I noticed the exhaust also made noise when you were pirate of the car. He said ... Read More DealerRater - Oct 4, 2026
Bought a used car they did their inspection told me of no problem, than first oil change received a $2000.00 estimate. Don't think I'll recommend them for used car sales
Excellent communication, ease of purchase, and great service I have made several purchases with the Lokey group and I know what to expect every time. Good people, honest, trustworthy, they say what they are going to do and they always do it.
Knowledgeable service personnel. Pleasant waiting room and fast service. What more could you ask for.
Thank you for working with my son and staying late to make sure the sale was done or was it
Levi was the man! He reconciled inconveniences that were out of his control and was very professional, transparent and direct! Would definitely buy again from him.
Fast and courteous customer service. All work was performed in a timely manner, and the mechanic was professional and friendly.
I walked in with an appointment on a Saturday and they told me it wasn't possible to even diagnose the problem. Why do they have appointments on a Saturday if they can't even get the car in? Then when I went back I got told to go behind several people even though I was standing first at the computer for them to help me. I will NEVER go back there again! And I will let others know.
Easy to book appointments, fast service, honest pricing and nice to get a ride over to the mall to shop.
Chuck was extremely difficult to work with and rude. He belittled me multiple times during our interactions as well as argued about the condition of our vehicle. I would highly suggest finding another dealership.
It's nice. Maybe have your service folks let a customer know they will be with them in just a second instead of staring at their screens while the customer stands there wondering who he should address. Customers are entitled morons, but easily comforted with a little emotional stroking and moderate direction.
I'm a repeat customer and always have the best buying experience with each of them. They are like family always looking out for me and getting me the best deals.
The sales staff is very polite and professional, free oil changes for life is great
Regarding sales, it was great. Pretty fast closing. Service side not so great. Apparent AC issue that took 3 weeks to address. I hadn't had the vehicle for 3 weeks at that point
Friendly and excellent services Great customer service and helped me find the deal I wanted for the budget that I had
everyone at loki nissan really made me feel comfortable & made the car buying process easy.
John and Chuck in the service department have been great for years! Also Jordan over in sales has been really helpful!!
Great service easy to work with and no problems at all. Would recommend to others
Engine car light came on and AC stopped working the next day after purchase. Interior trim peeled off on both doors. They must have cleared the codes before purchase. Now I have to pay $1500 in repairs! Be careful folks with this place. I wish they would just fix these things and have some integrity and honesty.
I also forgot GM Steve!!Steve spent HOURS finding a car that didn't exist so that I didn't have to sacrifice the 'want' of a sunroof for the 'need' of an 8 seater Armada. Wayne and Tyler made sure the deal happened and Ryan made the final step seamless in financing.
So far not good! Your company is all about sales needed. Not about your customers and what they are about to afford.
Rushed trade-in; tried to use GAP to pay remaining balance, and I had to file a complaint just to get it properly refunded.
Excellent service He is an excellent service advisor. I enjoy working with him. He's great.
Awesome I will drive out of my way to buy there again great people great deals I found my forever kia dealership
Great communication and excellent results! They got my car ready earlier than expected My car looked better than even before the issue
John was knowledgeable helpful and kept me informed the entire time. Very friendly as well. My car was spotless when I picked it up which was a special surprise
Michael Knight and the rest of the Lokey representatives were well informed and polite and considerate as I dealt with them. I would definitely recommend Lokey.
Sold me a car It was more than I expected to pay After seeing the finance agent
When I dropped my car off he was right there to take care of me. Told me it would be an hour so I told him I would wait. He called my name when it was completed. Had my car washed and off I went.
Very professional, great service, I received a outstanding service from John Bell, Service was done very quick.
Excellent experience. Thank you so much Michael!!! My car payment was less than expected!! Thats soo awesome
Went there for a scheduled oil change and complained that there is something wrong with the car when it accelerates. They just recommended some fluid additives, did not do a diagnostic on the car. Brought it to another dealership and found out I needed the automatic transmission replaced
Awesome experience ?? A great place for car service people are very friendly Professional group
Helpful and customer oriented The dealership is very customer oriented and helpful. They value me as a customer
I received outstanding service from Drew. Lokey Nissan goes out of its way to ensure customer satisfaction.
Ilan Velez was great with me and made the process easy. Im glad I had him for my first purchase!
Deceptive and rude when caught. They are hustlers with their wallets in their mouths. They called me in to address my complaints by trying to strong arm me with, listen, this is how's its going to go. I took three steps back and he said good walk away youll get nothing, so I called the cops.
Sometimes it's hot or moss with the service department, but this last appointment was a great experience. Thanks John for your being engaged and attentive during my visit
Awesome job Ashley is a great salesperson and not pushy. I would absolutely recommend her. Great job.
Ashley was very kind and not pushy. She had a very calm and relaxing demeanor. This is the second sales person we have worked with here and both have shared the kind, genuine and not pushy characteristics.
Great service. Was able to the help I needed. Service advisor went above and beyond.
Working with drew was the best experience. I've had in buying a car in a very long time
All is well . They keep you moving. Good people on point and honest. Thank you
