Customer Testimonials
My service rep, John Albono, is always professional, courteous and knowledgeable. Takes the time to explain things. Service is always reliable
Alisseo was patience as we had our children with us. Our kids explored the new ebus that was in the showroom.
The were nice and knew how to sell a car The experience was fast and exceptional
First time new car owner had one awesome experience. Would definitely return for my next new car
Okay ?? Service was good, quick, and thorough. Okay Service rep explained what I need next with a quote.
Very attentive Very attentive serviceable helps me understand the problem I was dealing with I am appreciative of the time they take with me
Jay gorden was amazing .im in love with my new car . He’s very knowledgeable
I very happy with the service , the services people are really professional. I am glad to go to do my truck services with Lokey Nissan!
Fast service The service advisor was kind and told me what and how my car was doing
The service department is experienced and courteous. I always know what work is being done and what the bill will look like. Service is also done in a timely manner.
Chuck has been my service rep at Lokey Nissan for over the last 9 years. Love working with Chuck as I have never felt like I’m being sold things not needed. When the right time comes do buy a new car, I will insist on him as my service rep for any future new car needs. In the meantime, Chuck helps me to ensure my 2013 Nissan Sentra runs well. Thank you Chuck!
Still waiting on info from them 30+ days later and still haven’t received it. They charged me for the pre inspection on the car and now I’m having to replace stuff less than 30days of owning it. Told me the body was in perfect condition which I get it and clearly is not. Has a crappy patch job on the front bumper and scratches. I was trusting them as I’m states away. Definitely watch what you get from them. And no one gets back to me
Best dealership to go to thank you guys for getting me in and at a decent time.
Didn't get a call back to fix the rear sensor that detects when you get to close in reverse. Also we're to get answer about our black out trim.as to if it is under warranty.
my most recent visit to Lokey Nissan was a very pleasant experience just like all previous visits, I have 2 Nissans and meet all scheduled reminders, They are a friendly group, courteous and highly professional. Both my recent purchase with Michael and service department working with Chuck were impressive. A very organized team.
Amazing service. Fantastic advisors. Great waiting area. One of the best dealerships I've ever been to.
Lani has been an amazing car sales man. He ask the right questions and ask for input. We have purchased 3 vehicles so far with Lani. Always courteous and dedicated. I would have given 5 stars but our last finance guy an Alex was a miss. We asked if we can transfer tags and he said no drew up the contract with a new tag fee. Along the process changed it to a tag transfer without informing us of the change. Did not follow up on signature documents and told us he was sending them and did not. We had to ask ... Read More DealerRater - May 2, 2025
Lokey Nissan staff they're always been very professional and friendly Every time I've taking my car for service they are been right by it Every time I've doing business with them always been very professional and friendly I highly would recommend Lokey Nissan Very Thanksful and happy with their products and services and ofcourse with their staff!!!
I was call and offer a discount to replace the same part on both side of front of my car. When my sob took it he was toldthe quote was for one side and there was no discount of 200.00 applied. I also have a fedility warantee which did not want to process. My car still feels like it has a transmision issue
stress FREE because they understood what I was looking for definitely recomend thus dealership to EVERYONE
This is long but shows what you get. I bought a 2024 Armada which was a demo. Driven by the managers wife I was told. But purchased the vehicle as new. So it should be looking and treated as new. But this is what I dealt with. My fault not dissecting every little piece of the vehicle because I assumed being sold a new vehicle it would be new inside and out. After the purchase we notice there was a tear on the middle storage unit for the middle row and a ton of scratches and marks. There was also food ... Read More DealerRater - Apr 29, 2025
the staff is informative and friendly, wait area is always clean, bathroom is always clean. i love the abundance and variety of snacks and beverages
Very professional but down to earth He showed us how everything eorked Worked Truly nice person
Excellent customer service Finance dept was very helpful with me working with my financial institution. They made the transaction very simple.
I have been dealing at Lokey for years. Anthony Ward is my go to service advisor. He is awesome!
I bought my car here and get my car serviced here. I am very happy with the customer service as well as the job completed!
Anthony and the entire staff are always at the top of their game! Thank you!
Communication is always upfront and good. My car is always serviced quickly and recommendations, if necessary, are made clear.
The service was excellent,with a minimum waiting time Very pleasant atmosphere and good communication regarding the car maintenance
Very prompt service. Very concerned with pleasing the customer and exceeding expectations. I would highly recommend
Carlos did a great job getting me in and out. Love the car wash. Love my free oil changes
Free oil change is awesome. Comfortable customer waiting area. Friendly staff. Nissan brand has been dependable.
Best service department in Tampa area. After going to 3 other dealers they were the only ones that cared enough to fix my car correctly. Only place I trust with my Nissan.
Good from being to the end Daryl was excellent and car was cleaned and vacuumed Good experience the whole visit
He was very nice and efficient He answered all my questions and did the fix in a timely manner
Very clean, personable, professional and helpful staff, including assisting with insurance claim. Timely service department that kept me updated on all parts of my service.
Horrible service as normal. They want 5 star rating to get there bouns money but won’t from me
I have had Nissans for most of my life and have always had a great experience. I recently bought out my lease and shortly after was told I need new tires. I questioned the warranty on the tires since I had very low mileage so they checked and turns out they hadn’t been rotating my tires for 3 years. Never once did they recommend it and now I need two tires and proceeded to give me a ridiculous quote. Apparently I have to ask for tire rotations which I never knew. I was really disappointed with the service techs on ... Read More DealerRater - Apr 20, 2025
Please stop bothering me while I’m waiting for my car to get serviced. If I want to buy a new car I’d come to YOU! Also, do you think of customers who can’t afford to buy a new car? You’re just shoving that back in their face too.
Clean No complain, informative and is nice the goodies for clients who wait One complain they don't tell you when car is ready unless you go ask and the car been sitting there
Every time is a wonderful customer expertise. Sir lord is always my favorite service advisor.
I'm in the business with them for fifteen years. And they do good maintenance services in my car,l like this dealership.
They always work it out for us to get what we want. They are all super nice and helpful. They have always been professional with us. They also treat us like we are VIP clients.
Oddly enough, my most positive experience from this dealership was from the service side. They were friendly, my service was fast and they didn’t pressure me with unnecessary extra services.
I've used this dealership for many years - i always get great service in every area.
I received quick and efficient service. My only recommendation is when you wash my car please also dry it.
Everyone was nice and happy and helpful and my car runs great after they finish the work
The man waited on me, was the best service ever had I forgot his name
Lokey Nissan Service Department has a friendly staff thar does a good job explaining repair options.
Thank you for making serving my car so convenient all the time. I really appreciate it!
Excellent service Carlos is great dealing with customer and getting solutions. Looking forward to the next visit. All good here at this location. We have coming here for five year. Always fantastic.
Great place to work with. Always accommodating and informative no matter the service. Will continue to use their service and purchase vehicles.
Over the years, I have purchased 5 cars from Lokey Nissan and each time it has been an excellent experience. Their associates are always friendly, efficient and fully knowledgeable as they provide service each visit. I plan to continue for car number 6 there someday in the future.
Classic hard sell. Justin was great but the rest of the team was pure hard sell.
Several easy issues to fix were difficult. Lack of communication. Now Have lost my keys
I love the service the fact that they took the time to check out everything that was wrong and there’s a full detail absolutely love this dealership
They are friendly and they keep up with their refreshments (sodas, donuts, chips, water etc). They keep it clean and just a nice environment
I didn’t purchase my vehicle from Lokey but have always had a good experience with the service dept.
Good - a little longer wait than I wanted and always too expensive. Chuck talks way too much telling me what a deal I'm getting etc.
Lee took great care of me and serviced my car beyond expectations. Thank you very much
Good until after the sale. Then calls were not returned. Sales person should've responded to my question after the sale. He said he would, but I never heard from him again.
Chuck is the absolute best! He went over and above trying to get my repairs done utilizing my extended warranty. He called at night to let me know repairs were covered and even called me after I picked up my car to check that everything was working as it should. Chuck is an exemplary service rep, knowledgeable and works hard to see that all is done correctly, efficiently and with customer satisfaction a priority. Give stars for Chuck!!
Service for oil change was timely and efficient. Little wait time. Communication by service advisor was excellent. Clean and comfortable waiting area. Free coffee and doughnuts were tasty and certainly welcome. Noticeable service up-sell going on to every customer, but not obnoxious.
I believe Lee was my customer service person. He was very thorough and kept me informed. Service was completed ahead of schedule. The gentlemen in the parking lot on arrival could not have been nicer.
Timely, courteous, clean waiting area with amenities, always takes care of my car Always questions me before any repairs needed
Quick and accurate service! Anthony is great! He listens to all concerns you have and doesn't talk to you like you don't know anything, because you're not a mechanic, as most service people do! I would actually like to only deal with him for any future service visits! Great job!
Quick and accurate service! Anthony is great! He listens to all concerns you have and doesn't talk to you like you don't know anything, because you're not a mechanic, as most service people do! I would actually like to only deal with him for any future service visits! Great job!
EV BUYERS LOOK ELSEWHERE. YOU WILL GET THE RUNAROUND. This dealership does not comply with IRS regulations around EV tax credits. As a result you will not be able to claim the credit. Further the dealership staff, sales leaders, and manager have no interest in returning my calls or working to resolve this matter.
The guy that worked with me was great..it's the sales people. They wanted to buy my car and show me cars after multiple times I had already turned it down
Always a pleasant experience. I was given a lot of updates on everything that was going on and it was a very quick service.
Very Happy with how everything went. Hadi was so professional and helpful he walked me. Through everything.
Oil cap wasn’t put on correctly causing oil to leak fluids not topped off
Service personsal are all very friendly. Car service went smoothly and didn't take all day. It's always a pleasure when I come in
Professional-fast - honest I have complete trust in John and he is the reason I continue to go to Lokey
Takes great care of my cars and me! Timely, nice, cares, efficient, great, informative, and economical!
Terrible service experience. I am still hearing noise under my hood when I shut the car off. This noise was not present upon dropping my car off on 12/26/24. I took the car back to the dealership on 1/17/25, spoke with Lee Aaron in service and 2 other mechanics looked at my car. The conversation was to keep an eye on it but Lee stated the dealership was not going to accept my warranty. First, we need to understand whats causing the noise. Second, What? You mean the warranty that paid the dealership $3,734.85 once the claim was filed properly. Third, I had to ... Read More DealerRater - Mar 28, 2025
It was a awesome service the best I will recommend anybody to go and get a car to buy thank you
Dealership has been excellent with every contact we had with them. Our most recent was with the body shop and the work was done professionally and quickly. They are exceptional at what they do. Our job came out great.
Excellent customer service. Chuck clearly explained my car issues and had them addressed and taken care of.
They went out of their way to find the vehicle I wanted and made the purchase quick and easy
Chauncey was great. Very helpful. I will recommend this dealership to about anyone I know.
I have been a repeat customer at Lokey Nissan, and my experience has always been positive. Steve, Christine and other professional staff consistently ensure customer satisfaction and quality deliverables. Brian S. Aryai, CPA, CIA, PI Investigator & Forensic Certified Public Accountant Senior Special Agent (Ret.) United States Treasury Department & Homeland Security Invesigations
Hello, Wonderful experience, well-maintained area, and carlos vindas was extremely helpful and quick service.. Thank you, Carlos!
Lee is a very dedicated employee who treats customers with the utmost respect and professionalism. Thanks Lee
Last service sometime ago never again. Had oil changed drain plug was not put back in properly all oil drained out in my driveway. Had tires rotated and checked for a slow leak. Was told my tire was un repairable and needed a new tire. Took it back to where I had just recently purchased all tires. Put a plug in it since it was not in the sidewall ( as I was told ) free of charge. Do I trust Lokey service ? Not at all.
Everything went smoothly as it usually does. Everyone at Lokey Nissan tries to make the experience as pleasant as possible.
Marco in Clearwater Lokey Nissan service drive needs to be fired asap! He argues with customers, has an entitled young 20 year old attitude with customers.
Instead of listening, he talks over you, very condescending- again entitlement.
Then asks after arguing and upsetting you, are you okay now? Do you feel better now?
So condescending and needs to be fired for his customer service and lack of talking to customers with respect.
Not one apology after speaking to his manager, just walking by me in lobby whistling as loud as possible and laughing with friends all in my face, obviously letting ... Read More DealerRater - Mar 21, 2025
The service associate was courteous, friendly, and professional and kept me informed. He explained the service that was needed and the cost.
Appointment honored on time. All services requested were delivered in a reasonable time and reasonable price
I bought my car from this dealership five years ago. They are very courteous company and very helpful to help me. Find the best car for me. I would definitely buy another car from Lokey in the future.
Janelle provided excellent service and took care of all of the needs for my vehicle
Everything was OK, on time and educated agent, Thank You Lokey Nissan❤️ You are incredible service
I called Chuck Schnitiker because I needed a part for my Nissan Rogue and he had The Parts department call me immediately. I told them what I needed and they pulled up the information on it and ordered it. They said it would be here tomorrow morning and it was. I'm very happy with the help and service I've received from both lokey service and lokey parts department.
I was there for Repair. Lee advised me as soon as he knew that I would they would have to order parts so he would get me a loaner so he set me up with a vehicle he advised once or twice a day until the car was repaired. Very good service. I've always depended on.
It was a very efficient process. The Car repair facility kept me aware at all times. They were very thorough.
My overall experience was fantastic! My dales person Coby really took the time to listen to what I was looking for. He had the foresight to partner with the Sales Director John, who followed through on his promise. I would definitely recommend Lokey to m6 friends and family.
They were extremely professional and helpful as soon as I arrived. They were very knowledgeable on the vehicle as well as the history. They were willing to cater to anything I needed.
Fast and efficient service and nice facilities while you wait as well as good refreshments
I felt pressured purchasing the car. The sales manager, Eli did not listen to me nor did the finance man
They are very friendly. They are very quick with there services. They out there way to help